We're here to help.
Technical support and customer service for CSCA Prep. We reply within 24 hours on business days.
Official support email: support@uniincn.com
Frequently asked questions
How do I restore my Premium purchase?
Open the app, go to More → Upgrade to Premium, and tap 'Restore purchases'. Make sure you're signed in with the same Apple ID or Google account you used to subscribe.
I signed in as a guest — how do I keep my progress?
Guest sessions are temporary. Go to More → Account and link your guest session to an Apple, Google, or email account. Your CSCA progress will be preserved.
How do I delete my account and data?
Inside the app, go to More → Account → Delete account. Your personal data is removed within 30 days. You can also email support@uniincn.com to request deletion.
Which exams does CSCA Prep cover?
CSCA Prep is primarily a CSCA (Chinese university entrance examination for international students) study companion, and also includes HSK preparation modules.
Why did Apple or Google sign-in fail?
Most sign-in failures are network or provider outages. Make sure you're on the latest app version, check your internet connection, and try again. If the error persists, email support@uniincn.com with a screenshot.
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